When guests check into a hotel, they might first notice the soft lighting in the lobby, the crisp linens on the bed, or the impressive...

Customers want to feel they are valued and welcomed, not just another face passing through a business. Whether they are staying at a...

Many hospitality businesses struggle with maintaining a consistent level of service across all staff, especially those with high numbers....

Here at Airlingo we want to expand the customer service experience without getting rid of the human personal connection.  Some companies...