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Why 90% of Hotel Guests Say Staff Interactions Matter
When guests check into a hotel, they might first notice the soft lighting in the lobby, the crisp linens on the bed, or the impressive...
Alfonso Gervás
Jul 11 min read
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Customer Connections
Customers want to feel they are valued and welcomed, not just another face passing through a business. Whether they are staying at a...
Alfonso Gervás
Jun 191 min read
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Fixing Inconsistent Service and Turn over rates
Many hospitality businesses struggle with maintaining a consistent level of service across all staff, especially those with high numbers....
Alfonso Gervás
Jun 111 min read
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Why Airlingo?
Here at Airlingo we want to expand the customer service experience without getting rid of the human personal connection. Some companies...
Alfonso Gervás
Jun 51 min read
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Effects of Language Barriers
Language barriers significantly impact the hospitality industry, influencing guest satisfaction, operational efficiency, and overall...
Alfonso Gervás
May 281 min read
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FITUR 2023
FITUR 2023, the International Tourism Trade Fair, is fast approaching and hospitality companies from all over the world will be in...
Alex Mello Pereira
Mar 6, 20231 min read
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AI IN CORPORATE E-LEARNING
Everything is going digital, even education. The use of technology in education has seen a rise in recent years. This has led to the...
Michelle Catta-Preta
Mar 6, 20232 min read
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