Fixing Inconsistent Service and Turn over rates

Many hospitality businesses struggle with maintaining a consistent level of service across all staff, especially those with high numbers. This inconsistency is often due to varying language skills, differing interpretations of procedures, and staff feeling uncomfortable engaging with guests from different backgrounds

All of which Airlingo can help with! Our multilingual staff support enables all team members, regardless of language proficiency, to confidently interact with guests.

The standardized communication templates and scenarios ensure consistent messaging across staff (e.g. welcome messages, service explanations). 

While our training augmentation reinforces service language with real-time scenarios and examples. Offering ways for the employees to practice at any time. 

The hospitality industry is known for high turnover, especially in entry-level roles. Constantly onboarding of new staff which slows down operations, increases training costs, and leads to service inconsistencies during onboarding phases.

With Airlingo we simplify the onboarding process by providing instant examples of key procedures and daily communication, reducing dependency on language skills.

This can reduce pressure on new applicants and hires to be fluent in many languages. With the real life training scenarios it helps maintain continuity of service even during high turnover periods.