Why Airlingo?
- Alfonso Gervás
- Jun 5
- 1 min read
Here at Airlingo we want to expand the customer service experience without getting rid of the human personal connection.
Some companies are replacing the “simpler” tasks with AI robots but a customer doesn’t want to be checked in with a robot.
An inter-human connection is undoubtedly the best way to feel connection in a new place. Someone to ask questions to, get recommendations, and really like feedback from someone who knows the area.
Airlingo uses the app to help the employees be able to assist the customer in more understanding ways. Allowing the consumer to feel like they have actually been helped.
For example, have you ever tried to call your bank or another customer service line and had to go through 5 press this button or say this line to the AI response, when if you had a real person on the line from the start the call could have been 1 hour shorter.
That's what other companies are trying to do, replace human jobs with AI assistance. Not Airlingo, we want to help those who are in the industry have more ways to community and feel more prepared for any situation.
Written by: Kate Klekotka
I completely agree with Alfonso’s point that an 'inter-human connection is undoubtedly the best way to feel connection in a new place,' especially when navigating customer service. The frustration of endless AI phone trees, as you described, highlights why completely replacing human interaction often backfires. It’s not about avoiding AI entirely, but about using it to empower human agents, allowing them to focus on complex, empathetic problem-solving. Striking this balance between technology and genuine human engagement is crucial for elevating the customer experience. For more on navigating this evolving landscape, exploring resources on human-AI collaboration in service offers valuable insights.