1. Who is responsible for your data?

Airlingo Labs S.L.
C/Cornet i Más 24, 1-2, Barcelona, Barcelona 08017

Email: info@airlingo.io
CIF: B75311985

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Airlingo acts as the Data Controller for the processing of personal data collected through our platform, app, and services.

 

2. What data do we collect?

Depending on your relationship with us (user, employee, manager, partner), we may collect:

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Identification and account data:

• Full name

• Email address

• Job position

• Language preference

• Login credentials (encrypted)

• Progress and learning history

 

Technical and usage data:

• IP address

• Browser and device information

• Access logs and navigation data

• Cookie and local storage identifiers

• Pages visited and interactions with the platform

 

Payment data (when applicable):

• Payment method

• Transaction ID

• Subscription status (only for individual users in specific countries)

 

Audio and training data:

• Audio recordings or transcriptions (only if your training uses speech recognition or AI feedback features)

 

3. How do we collect your data?

We collect data through:

• Registration or onboarding (directly or via your employer)

• Use of the Airlingo platform or dashboard

• Technical tracking and performance logs

• Third-party integrations (e.g., Google/Apple login or payment providers)

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4. Why do we process your data?

We process personal data for the following purposes:

• To create and manage user accounts

• To provide personalized training and track progress

• To allow company managers to view team performance

• To manage subscriptions and payments (in applicable markets)

• To improve and secure our platform and services

• To send relevant service communications or support messages

 

Legal basis:
We process your data based on:

• Your explicit consent

• The performance of a contract

• Legitimate interest in improving our services

• Legal obligations, where applicable

 

5. Do we use artificial intelligence?

Yes. Some of our training modules may involve AI-based simulations or speech feedback. In such cases, your inputs (e.g., audio or text) may be processed by trusted third-party AI services (e.g., OpenAI, Google, Amazon).

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Important: Do not include personal or sensitive information during simulations. These interactions are for training purposes only.

 

6. Do we use cookies?

Yes. Airlingo uses cookies and similar technologies to:

• Maintain session status

• Remember user preferences

• Analyze user behavior and performance

• Improve platform features

 

You can control or block cookies through your browser settings. For full details, refer to our Cookie Policy (see section 15).

 

7. Who do we share your data with?

We may share your data with:

• Cloud hosting providers

• Analytics and performance tools

• Email or notification services

• Payment processors (e.g., Stripe, Paddle)

• Your employer if they have contracted Airlingo on your behalf

 

All third parties are under strict data protection agreements.

 

8. International data transfers

Some of our services or users may be located outside the European Economic Area (EEA). If data is transferred internationally:

• We use Standard Contractual Clauses approved by the European Commission

• Or work with providers that offer equivalent legal guarantees

 

9. How long do we keep your data?

We retain your personal data only for as long as necessary:

• Active user accounts: while training is ongoing

• Inactive users: up to 24 months after the last login

• Payment records: as required by law

 

You may request deletion at any time (see section 10).

 

10. Your rights

You have the right to:

• Access the personal data we hold about you

• Correct any incorrect or outdated information

• Request deletion of your data (“right to be forgotten”)

• Restrict or object to certain processing activities

• Withdraw your consent at any time

• Request a copy of your data in a portable format

 

To exercise any of these rights, email us at: info@airlingo.io

 

11. Data security

We apply technical and organizational measures to protect your data, including:

• Encrypted connections (HTTPS, TLS)

• Secure servers and restricted access

• Anonymization and data minimization where appropriate

 

No system is 100% secure, but we take all reasonable precautions.

 

12. Minors

Airlingo services are intended for users aged 18+ or the legal working age in your country. We do not knowingly collect data from minors. If we learn a minor has registered, we will delete their data immediately.

 

13. External links

Our website or platform may contain links to third-party websites (e.g., payment providers, partner services). We are not responsible for their content or privacy practices. Please review their policies independently.

 

14. Changes to this policy

We may update this Privacy Policy periodically. All changes will be published on our website and, where significant, we will notify you via email or platform alert.

 

15. Cookie Policy

Airlingo uses cookies and similar technologies (such as local storage or web beacons) to enhance user experience, analyze usage, and improve our services.

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What are cookies?

Cookies are small data files stored on your device when you access our website or platform. They allow us to remember your preferences, track user activity, and deliver certain functionalities.

 

What types of cookies do we use?

• Strictly necessary cookies
  Enable basic functions like page navigation and secure access. These cookies do not require your consent.

• Performance and analytics cookies
  Help us understand how users interact with our platform (e.g., via Google Analytics or Hotjar). These cookies require your consent.

• Functionality cookies
  Allow us to remember your language preferences and settings.

• Third-party cookies
  We may use tools from third parties (e.g., YouTube embeds, Stripe, Meta Pixel) that install cookies when used.

 

Cookie consent

Upon your first visit, you will be prompted with a cookie banner where you can:

• Accept all cookies

• Reject all non-essential cookies

• Customize your preferences

 

You can also manage or delete cookies from your browser settings at any time.

 

How to disable cookies

Most browsers allow you to refuse or delete cookies from the settings menu. Please note that disabling cookies may limit some functionalities of the platform.

 

16. Contact

If you have any questions or concerns, contact us at: info@airlingo.io